Public Company Accounting Reform and Investor Protection Act

Compliance Journal

Subscribe to Compliance Journal: eMailAlertsEmail Alerts newslettersWeekly Newsletters
Get Compliance Journal: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn

Compliance Journal Authors: John Katrick, Elizabeth White, Maria C. Horton, Progress Blog, Don MacVittie

Related Topics: Compliance Journal

Blog Feed Post

Peanuts, Popcorn, Crackerjack – And Mobile-First, Digital SOA

You may not recognize its name, but you’re sure to have frequented one of its venues. Buffalo, NY-based Delaware North manages and provides food and beverage concessions, retail, and more at many large venues including sports stadiums, entertainment complexes, national and state parks, airports, and casinos, ranging from the Chicago White Sox to the Kennedy Space Center.

In spite of this extensive network of businesses, only a few years ago it “had a ‘traditional’ IT department,” explains Scott Mercer, Senior Manager, SOA Solutions at Delaware North. “Point of sale systems and desktop computing brought Delaware North to IT.”

tdgardenHiring a CIO was also an important step. Kevin Quinlivan, previously the CIO at Norwegian Cruise Line, fit the bill. “We needed a technology strategy aligned with growth,” says Quinlivan, who joined Delaware North in 2011.

He soon formulated a strategy based on four pillars – cloud, service-oriented architecture (SOA), a solid network, and mobile. Quinlivan adds one more pillar: “Wrapped around all that was security.”

Service-Oriented Architecture: Key to Digital Success

SOA, in fact, was the key to the entire strategy. “SOA was foundational. It freed up data locked down in our legacy systems,” Mercer explains. Furthermore, SOA was a critical enabler of the mobile-first pillar of its strategy. “Ultimately SOA brought data to the mobile interface.”

As an architectural approach for solving knotty enterprise integration challenges, SOA was a hot topic in the 2000s, but immature standards coupled with heavyweight integration technology from large vendors gave the approach a spotty reputation (see my recent article on SOA for Forbes). Delaware North’s striking successes with SOA, therefore, offer important lessons for any enterprise.

In contrast to the heavyweight approaches of the last decade, Delaware North’s implementation of SOA was decidedly lighter weight. It started with a “REST-first approach to web services,” according to Mercer – an alternative approach to SOA that uses modern, web-friendly protocols. It also implemented an Enterprise Service Bus (ESB) from Fiorano Software.

Read the rest of the article at

Intellyx advises companies on their digital transformation initiatives and helps vendors communicate their agility stories. As of the time of writing, Fiorano Software is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Kid Clutch.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists.

As founder and president of Agile Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, devops, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.

Mr. Bloomberg’s articles in Forbes are often viewed by more than 100,000 readers. During his career, he has published over 1,200 articles (over 200 for Forbes alone), spoken at over 400 conferences and webinars, and he has been quoted in the press and blogosphere over 2,000 times.

Mr. Bloomberg is the author or coauthor of four books: The Agile Architecture Revolution (Wiley, 2013), Service Orient or Be Doomed! How Service Orientation Will Change Your Business (Wiley, 2006), XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996). His next book, Agile Digital Transformation, is due within the next year.

At SOA-focused industry analyst firm ZapThink from 2001 to 2013, Mr. Bloomberg created and delivered the Licensed ZapThink Architect (LZA) Service-Oriented Architecture (SOA) course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, which was acquired by Dovel Technologies in 2011.

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting), and several software and web development positions.